Cancel Auto-Renewal Package via Dtac App

 

First, check if you currently have an auto-renewing package activated.

You can usually tell whether a package is set to auto-renew by the label “Auto-Renewal” shown with the package.

Method 1: Check and Cancel via Dtac App

You can check and cancel it through the Dtac App, which is available for download on Google Play or the App Store.

  1. Enter your Dtac phone number and verify with the OTP to log in.

  2. Tap “Details” to view your current packages.

  3. You’ll see the “Usage Info” page, where you can find the “Current Package” or “Add-on Package” tabs.

  4. At the bottom of the add-on package section, there will be a trash can icon. Tap it to cancel the package and confirm your cancellation.

 

Once canceled, your package will no longer auto-renew.
If you want to re-subscribe, simply dial the activation code again
or purchase a new package directly through the Dtac App.

 

Method 2: Check and Cancel Package via USSD Code

For active packages:
Dial *1003 and press Call
Then press 8 to hear your add-on packages
Press 2 to cancel an add-on, or
Press 1 to select the package you want to cancel
Choose the package and confirm cancellation.
Once done, the package will be canceled immediately.

For pending renewal packages (not currently in use):
Dial *103*0# and press Call
This works in either of these cases:
– You receive an SMS notification before the package expires (at midnight), or
– The package is waiting to auto-renew but is inactive due to insufficient balance.